Refund Policy

At URBANNEXT REALTY, we are committed to delivering exceptional digital production services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions for refunds on our services, including 3D visualizations, VR experiences, interactive presentations, and multimedia content creation.

General Refund Policy

Due to the custom and creative nature of our digital production services, all sales are generally considered final once work has commenced. However, we understand that circumstances may arise, and we are committed to working with our clients to find fair solutions.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Project Cancellation Before Work Begins: If you cancel your project before we have started any work, you are eligible for a full refund minus any non-refundable deposit (typically 20% of the project cost)
• Service Not Delivered: If we fail to deliver the agreed-upon services within the specified timeframe without valid reason
• Major Quality Issues: If the final deliverables significantly deviate from the agreed specifications and we are unable to rectify the issues after reasonable revision attempts
• Technical Failures: If technical issues on our end prevent the delivery of usable final products

Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• Change of mind after project commencement
• Dissatisfaction with creative direction that was previously approved by the client
• Delays caused by client-side factors (late feedback, missing materials, scope changes)
• Minor revisions or adjustments that fall within normal project workflow
• Completed projects that have been delivered and accepted by the client
• Custom work that has been specifically created for your project

Project Stages and Refund Amounts

If a refund is approved, the amount will depend on the project stage at the time of cancellation:

• Before Work Begins: 80% refund (20% deposit retained)
• Initial Concept Phase (0-25% complete): 60% refund
• Development Phase (26-50% complete): 40% refund
• Refinement Phase (51-75% complete): 20% refund
• Final Delivery Phase (76-100% complete): No refund available

Revision Policy

Before requesting a refund, we encourage clients to utilize our revision process:

• Most projects include 2-3 rounds of revisions as specified in the project agreement
• Additional revisions may be available for an additional fee
• We are committed to working with you to achieve your vision within the agreed scope

How to Request a Refund

To request a refund, please follow these steps:

• Contact us via email at projects@urbannext-realty.com within 14 days of the issue arising
• Provide your project details, invoice number, and reason for the refund request
• Include any supporting documentation or evidence of the issue
• Our team will review your request within 5-7 business days
• If approved, refunds will be processed within 10-14 business days to the original payment method

Partial Refunds

In some cases, we may offer partial refunds or credits for future services as an alternative to full refunds. This may include:

• Service credits for future projects
• Discounts on additional services
• Complimentary revisions or enhancements

Dispute Resolution

If you are not satisfied with our refund decision, we encourage you to:

• Request a detailed explanation of our decision
• Escalate the matter to our senior management team
• Engage in good-faith negotiations to reach a mutually acceptable solution

Payment Method Considerations

Refunds will be issued using the same payment method used for the original transaction. Please note:

• Credit card refunds may take 5-10 business days to appear on your statement
• Bank transfer refunds may take 7-14 business days depending on your financial institution
• Payment processing fees are non-refundable

Subscription Services

For any subscription-based services or retainer agreements:

• Cancellations must be submitted at least 30 days before the next billing cycle
• No refunds will be provided for partial months of service
• Unused credits or hours may be forfeited upon cancellation unless otherwise specified

Force Majeure

We are not liable for refunds due to delays or non-performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or technical infrastructure failures.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.